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Glitch in airport kiosk forces passengers to wait |
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Written by asap
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Monday, 05 March 2007 |
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Automated kioks meant to make air travel easier caused delays Sunday. A problem with a computerized reservation system left US Airways passengers waiting to speak with a human at the airline’s largest hub, airline officials said.
Airline passengers at Charlotte-Douglas International Airport found delays of up to an hour and a half when US Airways’ automated kiosks did not work, said Phil Gee, spokesman for the Tempe, Ariz.-based US Airways Group Inc. Delays also occurred at Philadelphia International Airport.
The lines, which still existed through Sunday morning, happened because passengers were forced to wait for ticket counter agents to issue their boarding passes, the airline said.
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IN HIS OWN WORDS
“We are aware of some folks missing their flights because the lines are long. No flights are being delayed or canceled. We are waiving the rebooking fee.” | Only registered users can write comments.
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