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Written by NEXTnc staff
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Wednesday, 12 April 2006 |
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This is a more comprehensive look at a situation we’ve already complained about — customer service — as experienced by a NEXTnc staffer:
I looked it up in the dictionary just now. Yes, the word “customer” still exists. Yes, the word “service” still exists.
But those two words don’t exist AS ONE ENTRY. Oh, thaaat’s the problem.
What is it with the general insolence of idiotic, barely-20-something "customer service" reps these days? (And don’t tell me it’s just me getting older.)
I was on the hunt for new cell phone service the other day, so I went into a store that deals in all the biggies: Get More, Raising the Bar, Can you Hear Me Now?, Yes You Can. (Test your marketing knowledge.)
Anyway, I was looking for help.
I could have stayed at home and done all the research on the Internet. But, I wanted to talk to a human being. Shopping around for a cell phone plan is almost as confusing as running a small country (Luxembourg comes to mind), and I was (mistakenly) looking for someone to help me through the basics.
So, I found myself asking the barely-20-something for the specifics about a certain plan.
How much to send photos? How much to add a second line? Why do minutes count between this phone and that phone, but not this other phone unless you buy this other feature for $7.99?
With blank stare, he says, "Well, all that stuff is kind of confusing. I don’t know."
And I stare back in awe.
Blink. Blink.
Crickets.
Nada. Zip. Buppkis.
"So, could you look it up?" I asked. This was obviously going to take a walk-through.
"Well, that stuff is pretty complicated."
Blink. Blink.
More crickets.
So I went home and looked it up on the Internet.
In today’s world of elementary retail, the customer provides their OWN service. So, WTF? | Only registered users can write comments.
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|  | "Humankind cannot gain anything without first giving something in return. To obtain, something of equal value must be lost. That is Alchemy's first law of Equivalent Exchange. In those days, we really believed that to be the world's one, and only truth." | |
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I am a recent college graduate of Minnesota State University Moorhead. After recieving my B.A. in English and Mass Communications this past August I moved down to Colorado.
I enjoy long walks on the beach, candlelight dinners, and heavy metal. My hobbies include reading and writing, music, movies, and getting drunk. Some of my favorite contemporary authors include Bret Easton Ellis, Chuck Palahniuk, and Kurt Vonnegut. My top movies are anything directed by Kubrick. I enjoy listening to anything that rocks.
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| | My name is Michelle Turley and I'm 28 years old. I live in Severance with my hubbie, Brandon. We have 2 dogs and a cat. We enjoy camping, four-wheeling, and just being in the mountains. I like to cook, clean (go figure), flea market, and play poker. I have so much to say about poker... | |
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